Return Policy. At ILIA Beauty, we are dedicated to creating clean, effective products that our customers love. If you’re unsatisfied with your order, we will gladly offer a refund or store credit on gently used products within 60 days of purchase fro

<p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Public Sans&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Return Policy<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Public Sans&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">At ILIA Beauty, we are dedicated to creating clean, effective products that our customers love.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Public Sans&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you&#x2019;re unsatisfied with your order, we will gladly offer a refund or store credit on gently used products within 60 days of purchase from iliabeauty.com (minus the original shipping cost). We cannot offer refunds or exchanges on sale items or sets. There is no restocking fee, and if you&apos;re instructed to return your items, you&apos;ll receive a pre-paid shipping label.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Public Sans&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We monitor returns and reserve the right to refuse service to anyone who may misuse or abuse the policy.<p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Public Sans&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">How to Get Your Return or Exchange Started<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Public Sans&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please visit our returns portal to start the return process using your order number and U.S. zip code. You can follow the link here: <style type="text/css" id="isPasted"></style><span data-sheets-hyperlink="https://returns.iliabeauty.com/" data-sheets-hyperlinkruns="{&quot;1&quot;:0,&quot;2&quot;:&quot;https://returns.iliabeauty.com/&quot;}" data-sheets-userformat="{&quot;2&quot;:268738,&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;15&quot;:&quot;Arial&quot;,&quot;21&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;https://returns.iliabeauty.com/ &quot;}" style="font-size: 14px; font-family: Arial; font-style: normal; text-decoration: underline; text-decoration-skip-ink: none; color: rgb(17, 85, 204);"><a href="https://returns.iliabeauty.com/" target="_blank">https://returns.iliabeauty.com/ </a><style type="text/css" id="isPasted">
p.p1 {margin: 0.0px 0.0px 0.0px 23.0px; font: 13.0px 'Helvetica Neue'}
</style>Once the return is processed, you&apos;ll have the option to select a store credit to go towards a new purchase, or you can opt for a refund to your original form of payment! If necessary, our system will provide a free prepaid return label so that you can send your items back to us and if you opted for a store credit, once your order is scanned you&apos;ll receive the credit via email.<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(65, 65, 65); text-align: left; background-color: rgb(255, 255, 255);">International Returns + Exchanges:<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(65, 65, 65); text-align: left; background-color: rgb(255, 255, 255);"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(91, 91, 91); font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; font-family: Arial, Helvetica, sans-serif;">If you purchased through our U.S. <a href="//iliabeauty.com">iliabeauty.com</a> website, p<span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(91, 91, 91); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none;">lease email <a href="mailto:support@iliabeauty.com" style="box-sizing: inherit; background-color: transparent; color: inherit; text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;">support@iliabeauty.com</a>&#xA0;<span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(91, 91, 91); font-family: Arial, Helvetica, sans-serif; white-space: normal; background-color: rgb(255, 255, 255); float: none;">with your specific return/exchange request to get started.<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(65, 65, 65); text-align: left; background-color: rgb(255, 255, 255);"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(91, 91, 91); font-family: Arial, Helvetica, sans-serif; white-space: normal; background-color: rgb(255, 255, 255); float: none;">For Canada or UK returns, please submit your inquiry using the contact form or email the following:<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(65, 65, 65); text-align: left; background-color: rgb(255, 255, 255);"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(91, 91, 91); font-family: Arial, Helvetica, sans-serif; white-space: normal; background-color: rgb(255, 255, 255); float: none;">Canada: <a href="https://ilia-customer-support-en-ca.gorgias.help/en-US/contact" id="isPasted" rel="noopener noreferrer" target="_blank">Contact Form</a> or <a href="mailto:supportca@iliabeauty.com">supportca@iliabeauty.com</a><p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(65, 65, 65); text-align: left; background-color: rgb(255, 255, 255);"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(91, 91, 91); font-family: Arial, Helvetica, sans-serif; white-space: normal; background-color: rgb(255, 255, 255); float: none;">UK: <a href="https://ilia-customer-support-en-uk.gorgias.help/en-US/contact" id="isPasted" rel="noopener noreferrer" target="_blank">Contact Form</a> or <a href="mailto:supportuk@iliabeauty.com">supportuk@iliabeauty.com</a>When will I get my refund?Please allow up to 10 business days for your refund to be processed once we receive it. Please be aware that there may be an additional waiting period from your bank to post the refund to your account. Your refund can only be credited back to the original form of payment.We&#x2019;ll send you an email when our team has processed your refund so you know it&#x2019;s on the way.What happens if my return is running late?If your return is running late, please email <a href="mailto:support@iliabeauty.com">support@iliabeauty.com</a> so we can further assist you.

Returns and Exchanges FAQ

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Do you need to return or exchange an ILIA Beauty product? Read our return and exchange policy here for more information. 

Returns and Exchanges | ILIA Beauty Help Center

If you need to return an ILIA Beauty order or exchange an ILIA Beauty product, check out our frequently asked questions below. Can't find the answer here? Contact us here.