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Find My Shade

ILIA Customer Support

Find answers to the most frequently asked questions related to orders, shipping, product details, ingredient benefits or our auto-replenishment program.

ILIA Beauty Help Center

How do I check the status of my order?

Can I edit or cancel my order?

I have an issue with my order. What should I do?

Promotions and Discounts

What forms of payment do you accept?

Tell me more about e-gift cards.

Orders

Returns and Exchanges FAQ

Returns and Exchanges

Shipping Time Frames and Costs

Find ILIA Beauty International Retailers

Shipping and Delivery

Subscription FAQs

My Subscription

How Do I Find My Shade?

Ingredients

Product Information

Ingredients and Products

Contact Information

Careers at ILIA Beauty

Recycling

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If you need to return an ILIA Beauty order or exchange an ILIA Beauty product, check out our frequently asked questions below. Can't find the answer here? Contact us here.

Have questions about editing or canceling your order? Track the status of your ILIA Beauty order through your confirmation email.

Have questions about ILIA Beauty's subscription services? We've got all the answers you need in order to make sure you always have the products you need, when you need it, with Auto-Replenish.

Transparency is important when it comes to makeup and skincare, which is why ILIA Beauty provides all the product and ingredient information you need when selecting the perfect products for your skin.

ILIA Beauty puts focus towards clean beauty without compromise. Learn more about our company and explore our range of clean, sustainable beauty products. Embrace a new standard of conscious beauty with ILIA.